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TABLE OF CONTENTS | FAQs
 
Session Table of Contents
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1. If I do not know or I am having trouble with my username and password, what should I do?
2. How do I play a presentation?
3. The presentation I have selected is not playing. What is wrong?
4. How do I install Flash Player?
5. What can I do if I was listening to an audio presentation and it just quit?
6. What if the slides are not showing up?
7. I cannot access any of the speaker materials. What do I need to do?
8. How do I disable my pop-up blocker?
9. Can I download or print the speaker materials?
10. Do I need to have JavaScript enabled in my browser?
11. What are the recommended Internet browser requirements?
12. What are the recommended system requirements?
13. If I need more help, who do I contact and how?

 

If I do not know or I am having trouble with my username and password, what should I do?

Your username and password will be sent to you via an e-mail from the sender "Conference Archives". If you are having trouble receiving your e-mail, turn off your e-mail "spam" filter or check with your company IT department to solve the issue. If you copy your username and password from the provided email, be sure that you do not submit any trailing spaces when attempting to authorize. Trailing spaces can result when copying and pasting between applications. Contact 1-814-536-3356, option 2 for further assistance with this topic.

How do I play a presentation?

Click on the presentation title and if Flash is installed on your computer, the presentation will begin to play.

The presentation I have selected is not playing. What is wrong?

First, check to see if you have Macromedia Flash Player 8 Player installed on you computer. If you do not, refer to the Installing Flash Player section below. If you do have Flash installed, make certain to click on the play button in the player to start the presentation again. If you still do not hear any audio, system resources may be running low, causing the browser to leak memory. To rectify this problem, stop the presentation and restart. If this does not cure the problem, stop the presentation, close the window, and re-launch the presentation or restart you computer. If you need further assistance, please contact our support center at support@conferencearchives.com

How do I install Flash Player?

You can access the Flash Installer by Get Flash Player button on the left side navigation of the archive website or by going to
www.macromedia.com/software/flashplayer. Note: You must have an active connection to the Internet in order to complete the Flash software installation. We advise that you reboot after installing Flash.

What can I do if I was listening to an audio presentation and it just quit?

If the audio or video should quit, simply click the play button on the Audio Player controls. This always appears as an arrowhead pointing to the right and the presentation will begin where it left off.

What if the slides are not showing up?

To play the slides, Macromedia Flash Player 8 needs to be installed on your computer. If working from a home computer, make certain that the latest version is installed. The link for the player is close to the top of the archive website. If viewing from an office or company computer, make certain that the company IT department does not have a firewall or similar administrative security feature on your computer, disabling the download. If mp3 files are prohibited from being downloaded, you will not be able to view the presentation at your office.

I cannot access any of the speaker materials. What do I need to do?

Adobe Acrobat Reader must be installed to access the speaker materials. Adobe Acrobat Reader is available by clicking on the Get Acrobat Reader image just below the Archive Navigation. The direct link to download this software is
http://www.adobe.com/products/acrobat/readstep2.html

How do I disable my pop my pop-up blocker?

Pop-up blockers can keep you from accessing content.  Within your web browser, look under the "Tools" menu for "Internet options" or "Preferences" to change your pop-up blocker settings.  You can  find these settings under such tabs as "Privacy" or "Content." Here, you should be able to add a web site’s URL to a safe list of sites where you wish to allow pop-up content.  Also, you may simply choose to disable your pop-up blocker in its entirety. If you continue to have problems, you may have one or more pop-up blockers running at once. While they often run natively in your web browser, they are also featured in Yahoo and Google toolbars. Be sure to disable them from these locations as well.


Can I download or print the speaker materials?

At this time speaker materials are not available for download, but they may be printed. They can be saved after opening the PDF and using File>Save As... or by using the Save on the Acrobat Plug-in.

Do I need to have JavaScript enabled in my browser ?

Yes. In Netscape, click the Edit menu and select Preferences. In the Preferences dialog box, select Advanced and at the right end check Enable Java and Enable Javascript for Navigator.

What are the recommended Internet browser requirements?

You must use Microsoft Internet Explorer 5.5 or Netscape 6.1 or Safari 2.0 or Opera 9.1 or Firefox 2, AOL or higher to use Conference OnDemand.

What are the recommended system requirements?

Mac OS System Requirements
A PowerPC processor-based Macintosh computer.
At least 64MB of RAM.
Mac OS 7.5 or later.
Screen resolution of 1024 x 786 or larger recommended.
Browser Plug-in: Macromedia Flash Player version 8 or higher.
PDF Reader: Adobe Reader 5.0 or higher, Foxit Reader 2.0, etc.

Windows Systems Requirements
A Pentium-based PC or compatible computer.
At least 64MB of RAM.
Windows 95/98/NT/ME/2000/XP/Vista system software.
A Sound Blaster or compatible sound card and speakers.
DirectX version 3.0 or later recommended.
Screen resolution of 1024 x 786 or larger recommended.
Browser Plug-in: Macromedia Flash Player version 8 or higher.
PDF Reader: Adobe Reader 5.0 or higher, Foxit Reader 2.0, etc.

If I need more help, who do I contact and how?

Contact Conference Archives, Inc. by any of the following methods:

Email: support@conferencearchives.com
Phone: 814-536-3356, select option 2 for Technical Support.
Fax: 814-536-3377
Address: 239 Main Street Suite 300, Johnstown, PA 15901